Tokyo Serviced Short Stay Apartments

01 : How soon can I move in?

As a general rule, move-in on the same day is not permitted. The application process (paperwork, screening process, contract, and payment) will require at least 3 days to complete if in Japan. Those abroad should presume the process will take 1(one) week and recommended complete before entering Japan.

02 : Are the utilities (water, gas, and power) included in the rent?

Yes, utilities are included in the rent. However, additional fee will be charges if the utilities are not used sensibly and the limit is exceeded (Limits vary between apartment size). Please turn off the water, electric appliances, and air conditioner when leaving the apartment.

03 : Do you provide the tableware? Will there be an additional fee?

The tableware, beddings and towels are all provided in the rent. Additional bed and futons will require a fee.

04 : Can I pay by credit card?

As a general rule the payment should be made by bank transfer, however some properties will accept credit cards (VISA, Mastercard or AMEX). Other methods of payment: Bank transfer, and JPY Cash (Traveler's checks cannot be accepted).

05 : Are there any hidden extra charges?

Yes, all utilities (water, gas, and electricity) are included in the rent. Please note that we may add an additional fee in case we find that the utility fee greatly exceeds our average fee.

06 : Can I move-in at any time I wish?

Unfortunately, as a general rule, the move-in time is 4 pm onward and the move-out time is by noon. However, depending on the arrival time and the availability of the property, the move-in time can be flexible. If you are coming from abroad, please inform us of your flight schedule as soon as possible (It may be difficult to meet your request in the case of early morning and nighttime arrivals).

07 : How can I receive the key?

We will contact you and arrange a convenient arrangement after the payment and paperwork are completed.

08 : Do you offer an airport pickup service?

It is Available as below price.
1-2person: 12,000yen/car(Normal Car)
3-5person: 26,250yen/car(Toyota Hi-Ace)
*Driver will meet you at the customs exit with your Name Board.

09 : Can I extend my stay / contract?

The contract cannot be extended, but if you give us a 2(two) week notice prior to the termination date we can create a new contract with the extended stay. If the property is not available, we can offer other properties or other apartments in the property.

10 : Can I terminate the contract earlier?

Yes, it is possible to bring forward the termination date at any time without penalty by giving us notice at least one month prior to the revised termination date. The refund won’t be made if the termination date is less than a month from the date of notification or if you vacate the property before the revised termination date.

11 : Can I stay for less than a month?

Yes. There are some properties available, however the daily rate is to be applied and is higher than the monthly rate. Please note the rent is calculated according to the number of the days you stay and not the nights like most of hotels.

12 : Can I view the property in advance?

Yes, you can do so within our office hours, Monday thru Saturday 9:30am thru 6:30pm. Please call us to make an appointment and we will do our best to arrange the viewing.

13 : What is the Move-out Cleaning Fee?

The Move-out Cleaning Fee is a fee, separate from the regular room cleaning, to cover the expense of restoring the property to its original state after you move-out. The fee will be required as part of the initial payment before move-in (Some properties have the move-out cleaning fees included in the rent). If the property is badly damaged and in need of repair, additional fees may be required. Please note: The Move-out Cleaning Fee will be charged even if the property has been recently cleaned.

14 : Is the Room Cleaning Service included in the rent?

Our Serviced Apartments usually have the regular bi-weekly Room Cleaning Service included in the rent. Other Furnished and Unfurnished Properties have a Room Cleaning option for an extra charge. Please inquire for more information..

15 : Who is the contact person?

Someone who can be contacted in case of an emergency if the tenant or occupier can’t be reached. The contact person may be your relative or colleague, but must be residing in Japan. We will require their name, address and telephone number..

16 : Are there any smoking rooms?

Yes. We offer a number of apartments that allow smoking (e.g. Tokyo Apartments Central Tokyo). Smoking is not permitted within the communal areas. If you smoke in a non-smoking room, additional fees may apply. We ask for and thank you for your cooperation.

17 : Do you allow pets in the apartments?

Unfortunately our Serviced Apartments have a NO pet policy. We do offer Pet Friendly Apartments with long-term leases of over a year thru 2 years. Please inquire for more information.

18 : What is the Security Deposit?

The Security Deposit is kept as a guarantee to protect the owner. It will be returned to your bank account if there is no damage to the property and all bills are paid. The balance can be transferred to an overseas bank account by request. However, the bank transfer charges will be charge to you.

19 : When is the Security Deposit returned?

It will take between four to six weeks for the Security Deposit to be returned, assuming additional charges are all deducted (unpaid additional utility bills, repairs, unpaid rent).