Customer Reviews

We have been extremely impressed by the professionalism shown by your company. In particular we would like to compliment pur consultant for her outstanding ability to understand our needs. This is our sevenths move in in a last 15 years. We have encountered many letting agencies during this time. None compare to the standards demonstrated by your agency. We will have no hesitation In recommending your agency and your agent. updated - 2017/11 -

All the agents were super nice and tried their best to find one that fits my need/ask. Even after I moved in, she helped me connecting all the utilities and stuff. Very satisfied. updated - 2017/11 -

Enplus has been immensely helpful in my move in
Japan. They were there every step of the way from housing me in a
serviced apartment when I landed to helping me navigate the
complicated apartment rental process. I likely would have been
totally lose without their help. Things got complicated for me pretty
quickly, as I initially arrived without a work visa. This made
finding apartments that would even accept me as an applicant pretty
difficult, let alone an apartment in which I was actually interested.
But fortunately Enplus was able to do just that. They spent time with
me to ensure that I found a place I was happy with, that I could
afford, and most importantly that would even accept my application.
Throughout the process I continued to run into issues; I had visa
delays, issues sending payments, issues sending correct payment
amounts due to currency exchanges, and Enplus continued to stay with
me to ensure that I was able to complete each step and successfully
move into my apartment. Now that I moved in Enplus has continued to
help me, ensuring that any issue I have with my apartment gets
addressed in a reasonable amount of time. It's especially difficult
for me with the language barrier, but they have made themselves more
than available to be ready to help whenever I should need. updated - 2017/09 -

Thanks to the leasing consultant, we were able to stay in our favourite building in Tokyo, just moving to a different apartment. He arranged a difficult negotiation within our challenging moving deadline. He also helped us with installing our new utilities accounts, which was difficult because of language and complex application forms. updated - 2017/09 -

Wish the cleaning person cleaned the food scraps in the sink. If you cook, the sink starts getting smelly. Front desk hours were never open when I was available. updated - 2017/08 -

The staff went above and beyond to help me move in to my apartment given my crazy schedule which forced to be away half of the time, he was able to get all of the paperwork done for me and likewise abide to my schedule updated - 2017/08 -

For me it was a great pleasure to receive help from Enplus. It is a company that helped me a lot during my first period in Tokyo.
They helped me in change my residence and in the rental apartment.
Employees are always nice and available to help you anytime. updated - 2017/08 -

I am happy with the service in general. Good offer of solutions, good schedule flexibility for apartments visits. All rental process was done in a very smooth way and on time. All stuff I had opportunity to met were very polite and helpful. updated - 2017/07 -

Enplus has been very efficient for helping me to find an apartment which meets all my criteria.
I was able to visit several apartments very quickly after I contacted them for the first time and one of them was exactly I was looking for.
Support from Enplus with all the administrative procedures was very helpful. updated - 2017/07 -

The service that my consultant had provided is excellent. She is attentive and very supportive during my first few weeks of stay. I did not have much time to prepare for the trip but she was able to offer the rate and we signed the contract within a few days. Her response to emails are always prompt. I really appreciate her help and her hard work during my stay. She always response with positive attitude. Was very pleasant having her as a Consultant. updated - 2017/06 -

The Leasing Consultant was very helpful and responsive to my requests.
We looked for 4 apartments, which were all on the route to my office.
The one I'm staying now is brand-new and very near to the metro.
I enjoy my stay very well. updated - 2017/05 -

Working with Enplus was an absolute pleasure. Our leasing agent spoke fluent English, was always prompt and helpful, and went above and beyond our expectations. Moving countries is always stressful, but working with Enplus made the transition easier than we imagined it could be. updated - 2017/05 -